We collect only what an order and a conversation require, and we do not sell it. This page sets out what we hold, why, and how to ask us to change or delete it.
1. What we collect
Information you give us
- Name, email address and phone number
- Billing and shipping address
- Order details, measurements and customisation preferences
- Anything you send through a contact form, WhatsApp or email
Information collected automatically
- IP address, browser and device type
- Pages visited and time spent on the site
- The site that referred you to us
Information from others
Payment processors, delivery partners and analytics providers pass us the information needed to take payment, ship an order and understand how the site is used.
2. How we use it
- To make, take payment for and deliver your order
- To keep you updated on an order in production and answer your questions
- To improve the site, our products and our service
- To send occasional news about new collections — only if you opt in
- To prevent fraud and keep the site secure
3. Who we share it with
We do not sell your personal information. We share it only with the people needed to fulfil your order and run the business: payment gateways, shipping partners, IT and analytics providers, and legal authorities where the law requires it. Each is required to handle your data securely.
4. Cookies
We use cookies to keep your cart and preferences between visits and to understand how the site is used. You can disable them in your browser; some parts of the site will stop working properly if you do.
5. Security and retention
We take appropriate technical and organisational measures to protect your information. No transmission over the internet is ever completely secure, so we cannot promise absolute security.
We keep your information only as long as needed to fulfil orders, meet our legal obligations and resolve disputes.
6. Your rights
Depending on where you live, you may ask us to:
- Show you the personal data we hold about you
- Correct anything inaccurate
- Delete your data
- Stop sending you marketing
Email us to exercise any of these. If you are unhappy with our response, you may be able to raise it with your local data protection authority.
7. Other things worth knowing
Public content. Reviews and feedback you post publicly can be seen by others, and we are not responsible for what third parties do with them.
Links elsewhere. We are not responsible for the privacy practices of sites we link to.
Children. Our services are not intended for anyone under 16, and we do not knowingly collect their information.
International transfers. Your information may be processed in countries other than your own, including wherever our service providers operate. We take appropriate measures to keep it protected.
Changes. We may update this policy. Any change is posted here with a new revision date.
Questions about your data? Email saminarasulofficial@gmail.com.
