Everything customers ask before their first order. If yours is not here, message the atelier on WhatsApp — someone who makes the clothes will answer.
Ordering & payment
How do I confirm an order?
A minimum 50% advance confirms your order and starts production. The balance is due before dispatch. International orders are taken at 100% in advance.
Why does the price change with fabric?
Because the cloth is a real part of the cost. Where a piece is offered in more than one fabric, each option carries its own price and the page shows the difference before you choose.
Can I pay in instalments?
The deposit and balance are the two stages. If you need a different arrangement, ask us before you order and we will tell you what is possible.
Making & delivery
How long does a piece take?
Dhanak pieces take 7–8 weeks, Ujala pieces 8–9 weeks. The window on each product page is the one that applies, and it starts when your deposit clears.
Do you ship internationally?
Yes, worldwide and tracked. International orders are paid in full up front. Customs duties and import taxes are the recipient’s responsibility.
Can I rush an order?
Sometimes, depending on what is in the atelier that month. Message us with your date before ordering and we will tell you honestly whether we can meet it.
Fit & customisation
What if I am between sizes?
Choose Customized and send your measurements. It costs nothing extra and it is the surest route to a piece that fits. The size guide on each product page shows how we measure.
Can I change the colour or fabric?
Colour, fabric and size can all be customised. Message the atelier before ordering; some changes affect the price and the making time, and we will confirm both before we begin.
Will it look exactly like the photograph?
Very close, not identical. Screens render colour differently and hand embellishment varies slightly between pieces. That variation is a property of handmade clothing.
Returns
Can I return a piece?
There is no refund or exchange for a change of mind, and no exchange on customised orders — each piece is cut for one person. A refund applies where a piece arrives damaged or destroyed. See the Refund Policy.
My piece arrived damaged. What now?
Tell us within 48 hours with photographs of the piece and the packaging, before wearing or washing it. We will repair, remake or refund.
Bridals
Why are bridal prices not shown?
Bridal commissions are priced per piece — the fabric, the weight of handwork and the customisation all move the figure. Start a consultation and we will quote against what you actually want.
How far ahead should I book?
Three months before the date is comfortable. Wedding season fills the atelier early, so the sooner you start the more the design is yours to decide.
